- What is your shipping policy?
- We offer free shipping within the USA, Canada, UK, Australia, New Zealand, and EU. Delivery time is typically 4-7 business days for domestic orders and up to 15 business days for international orders.
- Do you charge customs or import duties?
- No, we do not charge any customs or import duties.
- What is your return policy?
- We offer a 30-day return warranty for all products. If for any reason, you are not completely satisfied with your purchase, you can review our return and refund policy on our website.
- How can I return a product?
- To return a product, you must inform us of your decision using a clear statement. You can inform us of your decision by emailing support@devicecog.com or by visiting our contact page on our website.
- What is the deadline for cancelling an order?
- The deadline for cancelling an order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
- What conditions must be met for a product to be eligible for a return?
- For a product to be eligible for a return, it must be within 7 days of purchase, in the original packaging, and not be a product that is not suitable for return due to health protection or hygiene reasons and was unsealed after delivery.
- Are sale items eligible for a refund?
- Only regular-priced items may be refunded. Unfortunately, items on sale cannot be refunded.
- How long does it take to process a return?
- We will reimburse you no later than 14 days from the day on which we receive the returned goods.
- How do I track my order?
- Once your order has been shipped, you will receive a tracking number via email. You can track your order by visiting our website and entering the tracking number.
- What is your policy on defective or damaged products?
- If you receive a defective or damaged product, please contact us immediately at support@devicecog.com. We will either replace the product or issue a refund, depending on the situation.
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